Williams Skip Hire Ltd – Privacy Policy

Last updated: 4 August 2026

Williams Skip Hire Ltd is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the rights you have in relation to your information.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who We Are

Williams Skip Hire Ltd is the data controller responsible for the personal information described in this Privacy Policy.

You can contact us using the following details:

2. Personal Information We Collect

We may collect and process the following types of personal information:

  • Your name.
  • Your telephone number.
  • Your email address.
  • Your delivery, collection or billing address.
  • Your delivery postcode.
  • Details of the skip size or service you require.
  • Your preferred delivery and collection dates.
  • Information about the type and approximate volume of waste.
  • Information about access restrictions at the delivery location.
  • Information you provide when requesting a quotation.
  • Payment, invoice and transaction information.
  • Details of communications between you and Williams Skip Hire Ltd.
  • Information relating to complaints, disputes or service issues.
  • Technical information such as your IP address, browser type, device type and website activity.

Please do not provide sensitive personal information through our website unless it is necessary for us to respond to your enquiry or provide the requested service.

3. How We Collect Your Information

We may collect personal information when you:

  • Complete a contact or quotation form on our website.
  • Contact us by telephone, email, social media or another communication method.
  • Request a quotation.
  • Book a skip or another waste management service.
  • Make a payment.
  • Ask us to arrange a highway permit.
  • Submit a complaint or provide feedback.
  • Use or browse our website.

We may also receive information from third parties where necessary to provide our services, comply with legal obligations or manage a booking.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and quotation requests.
  • Recommend an appropriate skip size or service.
  • Confirm whether we deliver to your location.
  • Arrange skip delivery and collection.
  • Manage access requirements and delivery instructions.
  • Process payments and issue invoices.
  • Arrange highway permits where requested.
  • Communicate with you about your booking.
  • Manage complaints, disputes and service issues.
  • Maintain business, accounting and tax records.
  • Comply with waste management, environmental and other legal requirements.
  • Protect our website, systems, vehicles, equipment and business from misuse or fraud.
  • Improve our website, customer service and business operations.
  • Establish, exercise or defend legal claims.

5. Our Lawful Bases for Processing

We only process personal information where we have a lawful reason to do so.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to provide a quotation, take steps at your request before entering into a contract or provide skip hire and related services.

Legal Obligation

We may process and retain information where necessary to comply with legal, tax, accounting, waste management, environmental or regulatory obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

This may include:

  • Responding to customer enquiries.
  • Managing and improving our services.
  • Maintaining accurate business records.
  • Protecting our business and systems.
  • Managing complaints and disputes.
  • Preventing fraud or misuse.
  • Establishing or defending legal claims.

Consent

Where we rely on your consent, you may withdraw that consent at any time by contacting us.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to provide our services, operate our business or meet legal requirements.

These third parties may include:

  • Website hosting, IT support and email service providers.
  • Payment processing and banking providers.
  • Accountants, bookkeepers and professional advisers.
  • Waste transfer, recycling or disposal facilities.
  • Local authorities where a highway permit is required.
  • Insurance providers.
  • Debt recovery providers.
  • Legal advisers.
  • Regulators, government bodies, law enforcement agencies or courts where required.
  • Other contractors or service providers supporting the delivery of our services.

Third parties acting on our behalf are only permitted to use personal information for the purposes for which it has been provided and must protect it appropriately.

7. International Transfers

Some website, email, hosting or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate level of protection is in place. This may include relying on recognised adequacy regulations or approved contractual safeguards.

8. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

  • Quotation requests and general enquiries: normally retained for up to 24 months after our last communication.
  • Customer, booking, payment and invoice records: normally retained for up to six years from the end of the relevant company financial year.
  • Complaints, disputes and legal matters: retained for as long as reasonably necessary to resolve the matter and establish or defend legal claims.
  • Technical and website security records: retained for a limited period according to operational and security requirements.

Information may be retained for longer where required by law, regulation, an insurance requirement, an ongoing dispute or a legitimate legal claim.

When information is no longer required, it will be securely deleted, destroyed or anonymised.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites operate, remember preferences and understand how visitors use website services.

We may use:

  • Strictly necessary cookies required for website functionality, security and form operation.
  • Preference cookies used to remember choices made on the website.
  • Third-party cookies or technologies associated with embedded services such as maps.

Where consent is legally required for a cookie or similar technology, it should not be activated until you have provided that consent.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the website.

10. Google Maps

Our website may contain an embedded Google Map to display our business location.

When you load or interact with an embedded Google Map, Google may receive technical information such as your IP address, device information and details of your interaction with the map.

Google processes this information in accordance with its own privacy terms. You can read Google’s Privacy Policy at:


Google Privacy Policy

11. Website Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Accidental loss.
  • Misuse.
  • Alteration.
  • Disclosure.
  • Destruction.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request that we restrict how your information is used.
  • Object to certain uses of your information.
  • Request transfer of certain information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Complain about how your information has been handled.

These rights are not absolute and may not apply in every situation. We may need to retain certain information where required by law or where another lawful reason applies.

To exercise any of these rights, contact us at:

We may need to request information to confirm your identity before responding to a request.

13. Complaints

If you have concerns about how we use your personal information, please contact Williams Skip Hire Ltd first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.


Make a complaint to the Information Commissioner’s Office

14. Children’s Information

Our services are not directed at children, and we do not knowingly collect personal information from children through this website.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

Williams Skip Hire Ltd is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.

Any updated version will be published on this page and the “Last updated” date will be revised.

17. Contact Us

If you have any questions about this Privacy Policy or how Williams Skip Hire Ltd handles personal information, please contact us:

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